Sunday, 30 October 2016

Why coming along to a consultation can be so hard ...




When you are experiencing hair loss your world can feel like it's been turned upside down and inside out.

It's not a 'One size fit's all' type of experience though as many sufferers know all too well.

For starters, there are so many different reasons as to why a person would be experiencing hair loss in the first place.

  • Alopecia
  • Cancer treatments 
  • Burns sufferers
  • Anxiety reasons such as hair pulling/twisting
on top of all the above reason you also have to take into account those of us that actually DON'T have a medical reason for needing a wig / alternative hair ....

  • Trans gender
  • Occasional dressers
  • Models, actresses, singers etc. 
When I first started Aspire Hair I thought I would meet with women experiencing alopecia and I never really considered how I would also be meeting with people in a totally different circumstance to myself. It was a very fast and very steep learning curve for me!

A necessary learning curve for sure.

I knew very early on that our consultations needed to be different to the ones I had attended myself over the years as a wig wearer. I had always loathed being rushed when it came to trying on wigs and I never felt that I could ask questions in case I came across as being a bit of a pain in the bottom.

It's ridiculous really because what else is a consultation for if not to ask questions, try on alternative hair, chat and get some support.

My own personal experiences over the years put me in the perfect mind set for how I wanted my company to care for our clients and I'm pretty sure that this is exactly why we get such amazingly positive feedback and reviews from clients when it comes to our consultations.

And what's the most emailed / texts comment the day before a customers consultation?

" I'm going to apologize in advance if I cry tomorrow!"

No need to apologize. Coming along to a consultation can be like bearing your soul to a stranger although I can promise you we won't be strangers for very long :)

So today's blog post is just a little reminder to you that you are always welcome, we are always here and you are not the only one who has that 'first consultation anxiety'.